How can I return or exchange a product?
As part of our commitment to reducing our environmental impact, our return instructions are paper free. This benefits our customers, our people and our planet.
When returning your items, please include any accessories, branded boxes or cases that came with your order, in the reusable RASTAFARI VIBES packaging. If anything is damaged or missing from your return, you may not receive your refund.
Whether you arrange a collection or drop off your return, you’ll need to do this from the country or region you ordered to.
Here’s what you need to do:
- Go to Orders & Returns if you have an account. If you placed your order as a guest, enter your guest order details.
- Find the order you want to return and click Return Item(s)
- Select each item and your reason for returning
Prepare your return
- Place the item inside the RASTAFARI VIBES packaging – don’t forget any brand boxes, dust bags, or cases
- Attach your Return Label to the outside of the RASTAFARI VIBES packaging.
- If you received a Return Note with your order, attach it to the outside of your package
- Give the package to the courier. Make a note of the Tracking Number to track your return
When your package is collected or dropped off, make sure you ask the courier to scan the label so you can track your return.
Can I get a refund?
We accept returns within 14 days, starting from the day your order was delivered.
Returned items must comply with our returns policy:
- Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
- Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you
- Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned
- When trying on footwear, please do not mark the soles or damage the shoe box
- If an item has a RASTAFARI VIBES security tag or brand tag attached, it must be returned with the tag in its original position
- Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged packaging, where applicable
- Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled
- Due to the nature of face masks, we will not be able to accept returns unless the item is damaged or faulty when delivered to you
- Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it
- Made-to-order items cannot be returned as they have been created to your specification unless the item arrives damaged or faulty when delivered to you
Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
Customers are liable for any returns made at their own expense, which do not use our standard return service. If returning from a country different from the country in which the order was received, customers must bear the return costs and be liable for the return. This excludes orders in which an incorrect item was received or was damaged, or faulty.
To create a better shopping experience for our customers, we offer a flexible returns policy. We monitor the number of returns and reserve the right to close your RASTAFARI VIBES account or restrict future orders if your return behaviour is in breach of our Returns Policy.